PRIVACY POLICY

Effective Date: August 25 2025

Last Updated: August 25 2025

1. Introduction

House of Wren ("we," "us," or "our") is committed to protecting the privacy and personal information of visitors to our website [www.houseofwren.ca] (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection Act (PIPA) of Alberta, the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable Canadian privacy laws.

2. Contact Information

Email: [info@houseofwren.ca]
Phone: [780-914-1271]

3. What Personal Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

Name and contact information (email address, phone number, mailing address)
Project details and design preferences
Budget information for interior design services
Photos of your space (when you choose to share them)
Communication records and correspondence
Payment information (processed through secure third-party processors)

Information Collected Automatically:

IP address and general location information
Browser type and device information
Website usage data and analytics
Cookies and similar tracking technologies
Pages visited and time spent on our Website

4. How We Use Your Personal Information

We collect and use your personal information for the following purposes:

Service Delivery: To provide interior design consultations, project management, and related services
Communication: To respond to inquiries, provide quotes, and communicate about projects
Marketing: To send newsletters, design tips, and promotional materials (with your consent)
Website Improvement: To analyze website usage and improve user experience
Legal Compliance: To comply with legal obligations and protect our legitimate business interests
Payment Processing: To process payments for our services

5. Legal Basis for Processing

We process your personal information based on:

Your consent (which you may withdraw at any time)
Performance of a contract with you
Our legitimate business interests
Compliance with legal obligations

6. How We Share Your Personal Information

We do not sell your personal information. We may share your information with:

Service Providers:

Website hosting and maintenance providers
Payment processors
Email marketing platforms
Analytics services (such as Google Analytics)
Cloud storage providers

Business Partners:

Contractors, suppliers, and vendors involved in your project (with your consent)
Professional associations and regulatory bodies as required

Legal Requirements:

When required by law, court order, or government authority
To protect our rights, property, or safety, or that of others

All third parties are contractually obligated to protect your information and use it only for specified purposes.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

Client information: 7 years after project completion (for business and tax purposes)
Marketing communications: Until you unsubscribe or withdraw consent
Website analytics: As per our analytics provider's retention policy
Financial records: As required by applicable tax and business laws

8. Your Privacy Rights

Under Canadian privacy law, you have the right to:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Withdrawal of Consent: Withdraw consent for marketing communications or other processing
Complaint: File a complaint with our Privacy Officer or the Office of the Information and Privacy Commissioner of Alberta
Portability: Request a copy of your information in a commonly used format

To exercise these rights, contact our Privacy Officer using the information provided above.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Enable social media features

You can control cookies through your browser settings. Please note that disabling cookies may affect Website functionality.

Types of Cookies We Use:

Essential Cookies: Necessary for basic website functionality
Analytics Cookies: Help us understand how visitors use our Website
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences

10. Third-Party Services

Our Website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

11. Security Measures

We implement appropriate technical, physical, and administrative safeguards to protect your personal information, including:

Secure data transmission (SSL/TLS encryption)
Regular security assessments
Access controls and authentication
Employee training on privacy and security
Secure data storage and backup procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. International Data Transfers

Some of our service providers may be located outside of Canada. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including contractual protections and adequacy determinations.

13. Marketing Communications

With your consent, we may send you:

Project updates and service information
Design tips and inspiration
Promotional offers and newsletters
Invitations to events or webinars

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in our emails
Contacting our Privacy Officer
Updating your preferences in your account settings

14. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete such information promptly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

Posting the updated policy on our Website
Sending notice to your email address
Other reasonable means of notification

The effective date at the top of this policy indicates when it was last revised.

16. Complaints and Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Email: [info@houseofwren.ca]

If you are not satisfied with our response, you may file a complaint with:

Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 - 6 Avenue SW
Calgary, AB T2P 3W2
Phone: (403) 297-2728
Email: generalinfo@oipc.ab.ca
Website: www.oipc.ab.ca